Got a switch adapted toy or device that's not working like you expected?
- Most issues are due to bad batteries. Take out the batteries and wait 20 seconds before installing fresh batteries. We recommend Alkaline batteries. Rechargeable batteries are highly discouraged. Do not use non-alkaline, dollar store, batteries taken from other products, or batteries that have been stashed in a cabinet or junk drawer (we all have one of those!). Dead batteries do not constitute a manufacturer's defect and are not covered under warranty. If an item is returned to us and the only issue is weak or dead batteries (i.e., there is no defect) the customer will be responsible for all shipping charges, including return shipping to send the device back to the customer.
- If there is an on/off switch, some toys will run on their own (without the external switch being activated) while in the ON position. To switch activate these toys, move the on/off switch to the OFF position. Also note that some on/off switches are disabled during the modification process. Some products require an external switch before they will operate. This will be indicated on the product's description on our website. Please contact us if you need assistance.
- Plug in a switch that you know is working (try the switch on another device or toy first) and then try to activate the toy or device. Many toys or devices will not work with AbleNet's Candy Corn switch or similar proximity switches. If you are trying to use a LittleMack or BigMack to act as the switch, please ensure you are recording a message on the device. Otherwise the toy will not play.