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Frequently Asked Questions
Contact Information
What is your contact information?
Coupons
Can I use multiple coupons?
My Account
How do I access my account?
I checked out as a guest or faxed/mailed in my order. How can I return a product or see if it has shipped?
Payments
Do you accept Purchase Orders?
What payment methods do you accept?
Why is my credit card declining?
Product Questions
Can I pick certain Squishimals?
Can you recommend a product to meet my needs?
Do you offer product repair?
Do your products work with other company's switches and toys?
How do I open the battery compartment on Hoppy and Kitty toys?
How to pair Bluetooth keyboard
Is there a way to keep a toy or product going after the switch is released?
What does switch adapted mean?
What size jack and plug do your products have?
Why is there a "Batteries not required. On/Off switch disabled" sticker on my switch?
Xbox Controller
8 more articles…
Purchasing
Do you accept Medicaid, Medicare or other insurance?
Do you charge sales tax?
Do you have a catalog?
Do you offer Gift Certificates?
How can I be notified when a product is back in stock?
How can I exempt my purchase from sales tax?
How can I get a copy of my invoice?
How can I get a copy of your W-9?
Items are missing from my order.
NJ Business Certificate, CA Form 587, W-9 and Tax ID
7 more articles…
Quotes
How can I get a product quote that includes shipping?
How can I get a quote without sales tax being added?
How long is a quote good for?
Returns
How can I exchange an item I purchased?
How do I cancel an order?
What is your return policy?
Shipping
How do I track my order?
How long does it take to get my order?
How long does it take to process my order before it ships?
How much is shipping?
If I select Expedited shipping, will my order be processed faster?
What countries do you ship to?
3 more articles…
Troubleshooting
I can't get my product to work. Do you have any troubleshooting tips?
Warranty
What is the warranty on your products?
Troubleshooting
1 article
I can't get my product to work. Do you have any troubleshooting tips?
Basic troubleshooting tips.
Updated on January 13, 2019
Home
Contact Us
Return to Home Page
Contact Information
What is your contact information?
Coupons
Can I use multiple coupons?
My Account
How do I access my account?
I checked out as a guest or faxed/mailed in my order. How can I return a product or see if it has shipped?
Payments
Do you accept Purchase Orders?
What payment methods do you accept?
Why is my credit card declining?
Product Questions
Can I pick certain Squishimals?
Can you recommend a product to meet my needs?
Do you offer product repair?
Do your products work with other company's switches and toys?
How do I open the battery compartment on Hoppy and Kitty toys?
How to pair Bluetooth keyboard
Is there a way to keep a toy or product going after the switch is released?
What does switch adapted mean?
What size jack and plug do your products have?
Why is there a "Batteries not required. On/Off switch disabled" sticker on my switch?
Xbox Controller
Purchasing
Do you accept Medicaid, Medicare or other insurance?
Do you charge sales tax?
Do you have a catalog?
Do you offer Gift Certificates?
How can I be notified when a product is back in stock?
How can I exempt my purchase from sales tax?
How can I get a copy of my invoice?
How can I get a copy of your W-9?
Items are missing from my order.
NJ Business Certificate, CA Form 587, W-9 and Tax ID
Quotes
How can I get a product quote that includes shipping?
How can I get a quote without sales tax being added?
How long is a quote good for?
Returns
How can I exchange an item I purchased?
How do I cancel an order?
What is your return policy?
Shipping
How do I track my order?
How long does it take to get my order?
How long does it take to process my order before it ships?
How much is shipping?
If I select Expedited shipping, will my order be processed faster?
What countries do you ship to?
Troubleshooting
I can't get my product to work. Do you have any troubleshooting tips?
Warranty
What is the warranty on your products?