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Frequently Asked Questions
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I checked out as a guest or faxed/mailed in my order. How can I return a product or see if it has shipped?
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What payment methods do you accept?
Why is my credit card declining?
Product Questions
Can I pick certain Squishimals?
Can you recommend a product to meet my needs?
Do you offer product repair?
Do your products work with other company's switches and toys?
How do I open the battery compartment on Hoppy and Kitty toys?
How to pair Bluetooth keyboard
Is there a way to keep a toy or product going after the switch is released?
What does switch adapted mean?
What size jack and plug do your products have?
Why is there a "Batteries not required. On/Off switch disabled" sticker on my switch?
Xbox Controller
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Purchasing
Do you accept Medicaid, Medicare or other insurance?
Do you charge sales tax?
Do you have a catalog?
Do you offer Gift Certificates?
How can I be notified when a product is back in stock?
How can I exempt my purchase from sales tax?
How can I get a copy of my invoice?
How can I get a copy of your W-9?
Items are missing from my order.
NJ Business Certificate, CA Form 587, W-9 and Tax ID
7 more articles…
Quotes
How can I get a product quote that includes shipping?
How can I get a quote without sales tax being added?
How long is a quote good for?
Returns
How can I exchange an item I purchased?
How do I cancel an order?
What is your return policy?
Shipping
How do I track my order?
How long does it take to get my order?
How long does it take to process my order before it ships?
How much is shipping?
If I select Expedited shipping, will my order be processed faster?
What countries do you ship to?
3 more articles…
Troubleshooting
I can't get my product to work. Do you have any troubleshooting tips?
Warranty
What is the warranty on your products?
Contact Information
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Updated on August 26, 2019
Home
Contact Us
Return to Home Page
Contact Information
What is your contact information?
Coupons
Can I use multiple coupons?
My Account
How do I access my account?
I checked out as a guest or faxed/mailed in my order. How can I return a product or see if it has shipped?
Payments
Do you accept Purchase Orders?
What payment methods do you accept?
Why is my credit card declining?
Product Questions
Can I pick certain Squishimals?
Can you recommend a product to meet my needs?
Do you offer product repair?
Do your products work with other company's switches and toys?
How do I open the battery compartment on Hoppy and Kitty toys?
How to pair Bluetooth keyboard
Is there a way to keep a toy or product going after the switch is released?
What does switch adapted mean?
What size jack and plug do your products have?
Why is there a "Batteries not required. On/Off switch disabled" sticker on my switch?
Xbox Controller
Purchasing
Do you accept Medicaid, Medicare or other insurance?
Do you charge sales tax?
Do you have a catalog?
Do you offer Gift Certificates?
How can I be notified when a product is back in stock?
How can I exempt my purchase from sales tax?
How can I get a copy of my invoice?
How can I get a copy of your W-9?
Items are missing from my order.
NJ Business Certificate, CA Form 587, W-9 and Tax ID
Quotes
How can I get a product quote that includes shipping?
How can I get a quote without sales tax being added?
How long is a quote good for?
Returns
How can I exchange an item I purchased?
How do I cancel an order?
What is your return policy?
Shipping
How do I track my order?
How long does it take to get my order?
How long does it take to process my order before it ships?
How much is shipping?
If I select Expedited shipping, will my order be processed faster?
What countries do you ship to?
Troubleshooting
I can't get my product to work. Do you have any troubleshooting tips?
Warranty
What is the warranty on your products?