*** Please do not dispose of products such as contact lenses and blister labels until the problem is solved by COLORCL.
*Please proceed with the process below if there is no noticeable defect on the surface on the lens. If the lens has defect that you can see with naked eyes, please check the other Article, 'The lenses I received were ripped/scratched/dried.'
If you have blurred vision when you're wearing a lens, firstly, we recommend to clean the lens follow our instructions. If it's not solved, it may be for the following reasons:
Wrong sizes
Values representing the size o the lens are typically Base curve and Diameter.
If Base curve and Diameter of the lens is too small for your eyes, there may be space between the lens and the eye, resulting in poor vision correction and blurred vision.
Wrong prescription
The lenses of COLORCL cannot be corrected for astigmatism. Even though there are astigmatism, if you wear COLORCL lenses, you may feel blurry due to uncorrected astigmatism. If you want to check you have astigmatism or not, please check your prescription and see if CYL and AXIS has some values. If it's not blank, it means you have astigmatism.
For accurate confirmation, if you would like assistance from COLORCL, please contact us via our Contact-Us page with heading 'Product Issue', with answers of the questions below.
◆ Questionnaire for Quick customer service (Product Issue-Blurry)
- When did you start wearing contact lenses?
- How often do you wear contact lenses?
- Can you explain how it looks blurry?
- Before contacting us, what have you tried to solve the problem?
- Please attach the label of the products that you received.
- Please attach prescription from eye care specialist. If you don't have, please attach the label of the contact lens you wore before our products. If your eyesight is good enough that you don't need a prescription, you don't have to submit it.
- If correct prescription was ordered by customer but problem is not solved after cleaning process, we will refund or send a replacement. If we can take action, which do you prefer, a refund or a replacement?
(If you choose a replacement, we will ship you the replacement as the fastest delivery option we can offer, along with a free gift. Replacement is available only one time and will be refunded if the same issue arise again for a replacement.)
Thank you so much. Our support staff will contact you during business hours.