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Frequently Asked Questions
Frequently Asked Questions
Common Questions
Are ColorCL contact lenses Cruelty Free & Vegan Friendly?
Are COLORCL Contacts safe?
Can I place a custom order?
Do I need an account to place an order?
Do you sell in bulk or wholesale?
How can I join your Affiliate program?
How can I reset my password?
How do I get sponsored?
How do I order?
How does your referral program work?
How many coupons can be used at one time?
I didn't receive the confirmation email. What should I do?
I've placed multiple orders. Could there be a problem?
What additional duties and taxes will I need to pay?
What is Base curve and Diameter?
What material is the COLORCL lens made of?
When does the coupon code expire?
Will I receive order confirmation?
15 more articles…
Payment
How can I be sure that my credit card information is safe?
How can I change the currency?
I don't have PayPal account. Can I pay using my Credit card without logging in PayPal?
I got charged more than what I purchased.
What are my payment options?
What is 3D authentication?
What is CVV CODE?
What should I do when my payment has been declined?
5 more articles…
Product Issues
I received defective products. What should I do? (Non-lens only)
I received the wrong products. What should I do? (Contact lens only)
My lenses are blurry
My lenses are uncomfortable
My lenses burn
My lenses move around a lot
The lenses I received were ripped/scratched/dried.
4 more articles…
Product Enquiry
Can I use the Siesta Monthly lenses longer than a month?
Can I use the Siesta Weekly lenses longer than a week?
How long do the lenses last if they are unopened?
How long does it take for sold-out products to be restocked?
What materials are used in making the Mimoo Lashes?
When do I have to replace my lenses? How long are the wear cycles?
3 more articles…
Cancellations & Refunds
How many days will it take to get a refund?
I need to cancel my order. What should I do?
What are your cancellation & refund policies?
Exchanges & Returns
How do I make exchanges?
How do your Returns work?
What is your Exchanges&Returns policy?
Modify Order (Pre-ship)
Can I add/delete/change the items in an existing order?
Can I apply coupon code after the order is placed?
Can I upgrade the shipping to an existing order?
How do I change the shipping address for my order?
Reward Points
Can I cancel the coupon code I received and convert it back into points?
I would like to upload reviews on youtube. Are there any rewards that I can receive for doing so?
I’ve already made an account on the previous website. Do I have to register for a new one?
Prescriptions
Do I need a prescription to purchase COLORCL contacts?
Do you carry (+) prescription lenses for Farsightedness?
I don't need a prescription. Which option should I choose for my lenses?
What if I have a different prescription for each eye?
Instructions for use
Do I need to purchase any particular solutions or lens cases?
How long can I use the lens solution and lens cases?
How to distinguish if lens is flipped?
How To Wear / Removing / Cleaning the contact lenses?
Instructions for use of ColorCL contact lenses
2 more articles…
Order Tracking
How can I track my order?
Tracking has not been updated for a few days. Are there any problems with my order?
What should I do if my package is stuck in Customs?
Why does the tracking data show that my order has been delivered even though I haven't received it yet?
Shipping
Do you ship to Puerto-Rico?
How long does it take to process an order?
Is there a way around using the premium DHL service when it is the only carrier offered in my country?
What are the different shipping methods?
What is the Estimated Time for Delivery?
Why doesn't your store ship to my country?
Why is DHL Express the only available shipping option for my country?
4 more articles…
Order Tracking
4 articles
How can I track my order?
Updated on September 6, 2019
Tracking has not been updated for a few days. Are there any problems with my order?
Updated on September 10, 2019
What should I do if my package is stuck in Customs?
Updated on September 6, 2019
Why does the tracking data show that my order has been delivered even though I haven't received it yet?
Updated on September 6, 2019
Home
Common Questions
Are ColorCL contact lenses Cruelty Free & Vegan Friendly?
Are COLORCL Contacts safe?
Can I place a custom order?
Do I need an account to place an order?
Do you sell in bulk or wholesale?
How can I join your Affiliate program?
How can I reset my password?
How do I get sponsored?
How do I order?
How does your referral program work?
How many coupons can be used at one time?
I didn't receive the confirmation email. What should I do?
I've placed multiple orders. Could there be a problem?
What additional duties and taxes will I need to pay?
What is Base curve and Diameter?
What material is the COLORCL lens made of?
When does the coupon code expire?
Will I receive order confirmation?
Payment
How can I be sure that my credit card information is safe?
How can I change the currency?
I don't have PayPal account. Can I pay using my Credit card without logging in PayPal?
I got charged more than what I purchased.
What are my payment options?
What is 3D authentication?
What is CVV CODE?
What should I do when my payment has been declined?
Product Issues
I received defective products. What should I do? (Non-lens only)
I received the wrong products. What should I do? (Contact lens only)
My lenses are blurry
My lenses are uncomfortable
My lenses burn
My lenses move around a lot
The lenses I received were ripped/scratched/dried.
Product Enquiry
Can I use the Siesta Monthly lenses longer than a month?
Can I use the Siesta Weekly lenses longer than a week?
How long do the lenses last if they are unopened?
How long does it take for sold-out products to be restocked?
What materials are used in making the Mimoo Lashes?
When do I have to replace my lenses? How long are the wear cycles?
Cancellations & Refunds
How many days will it take to get a refund?
I need to cancel my order. What should I do?
What are your cancellation & refund policies?
Exchanges & Returns
How do I make exchanges?
How do your Returns work?
What is your Exchanges&Returns policy?
Modify Order (Pre-ship)
Can I add/delete/change the items in an existing order?
Can I apply coupon code after the order is placed?
Can I upgrade the shipping to an existing order?
How do I change the shipping address for my order?
Reward Points
Can I cancel the coupon code I received and convert it back into points?
I would like to upload reviews on youtube. Are there any rewards that I can receive for doing so?
I’ve already made an account on the previous website. Do I have to register for a new one?
Prescriptions
Do I need a prescription to purchase COLORCL contacts?
Do you carry (+) prescription lenses for Farsightedness?
I don't need a prescription. Which option should I choose for my lenses?
What if I have a different prescription for each eye?
Instructions for use
Do I need to purchase any particular solutions or lens cases?
How long can I use the lens solution and lens cases?
How to distinguish if lens is flipped?
How To Wear / Removing / Cleaning the contact lenses?
Instructions for use of ColorCL contact lenses
Order Tracking
How can I track my order?
Tracking has not been updated for a few days. Are there any problems with my order?
What should I do if my package is stuck in Customs?
Why does the tracking data show that my order has been delivered even though I haven't received it yet?
Shipping
Do you ship to Puerto-Rico?
How long does it take to process an order?
Is there a way around using the premium DHL service when it is the only carrier offered in my country?
What are the different shipping methods?
What is the Estimated Time for Delivery?
Why doesn't your store ship to my country?
Why is DHL Express the only available shipping option for my country?